After over 100 years in the gear manufacturing business, Gear Motions has developed a reputation in the gear industry. We are known for our wide range of gear production capabilities, and our ability to produce exceptionally high quality precision gears.
But that’s not all.
Among our customers, we are also known for our outstanding customer service. To the employee owners at Gear Motions, we know there is nothing more important than a satisfied customer. In fact, we’ve built it right into our Quality Policy to each “make the personal commitment to listen and understand our customers’ needs and expectations, and commit to exceed those expectations by providing the technical expertise that delivers quality products every time.”
In all our years of listening to our customers, we’ve learned a lot. In this post you can read about some of the things we’ve learned, and how they’ve helped us to provide excellent service to our customers.
Flexibility and Responsiveness
First, we’ve learned that each customer has different needs and expectations. Part of our success comes from our ability to be flexible and deliver exactly what our customers need when they need it. This not only includes basic needs like price, quality and on-time delivery, but it also includes going above and beyond with things like responsiveness to change requests and flexibility to respond to unexpected demand. While we cannot promise to perform miracles, we will always do our best to help a customer when unexpected needs arise.
Another thing that we are consistently told we do right is communication. Our customers appreciate that we are extremely responsive throughout every stage of the process, from quoting to after sales support. You won’t be left in the dark wondering about the status of your inquiry or product delivery. We make it a point to respond to our customers as quickly and accurately as possible.
We have also found that our customers are looking for more than just a manufacturing shop churning out parts. They are looking for a partner that will help provide solutions for them, from solving tough engineering challenges to partnering on products that help them become more competitive in their industries. Gear Motions has become a long-term partner in both design and manufacturing custom solutions for our customers.
Because of many of these qualities and more, we are proud to have established strong customer loyalty. We will continue to work for our customers to ensure their needs and expectations are always met, and strive to exceed them whenever possible. We believe in creating long term relationships with our customers, and we know that the best way to do that is through quality and consistency in our product and service.
Do you want to experience Gear Motions’ superior customer service firsthand? Contact us today!