At Gear Motions, customer satisfaction is very important to us. That’s why we like to regularly check in with our customers and ask them how we’re doing. When our customers provide us with feedback, we can learn about which areas we are excelling in and do our best to keep delivering favorably in those areas. We can also learn about areas where our customers feel we could use improvement, and work to find new ways to enhance their customer experience.

As a means of collecting feedback, we generally ask our customers to complete a customer satisfaction survey about once a year. Below are some of the results from this year’s survey that we think you may be interested in.

What We Do Best

The results of the question “What do you think Gear Motions does best?” showed consistent responses regarding the high quality of our products. Many responses also indicated our communication and customer service were areas that customers found we did best.

We are proud of the things our customers are saying about us, and we’d like to share some of their comments with you. Here is a collection of quotes taken directly from our customers in response to this question:

• Quality (x6)
• Competitively priced and great quality
• Communication
• Makes the quality gears I expect
• Machining
• Good quality (x2)
• Timeliness of getting back to us
• Customer service
• Specials
• Customer support
• Response time to queries and emails
• Grinding and Customer Service
• Quoting and delivery
• Gear production
• On time delivery
• Great customer service
• Gear tooth grinding at good price/delivery
• Ground gears
• Customer service is excellent, willingness to support our demands
• Quality is very good and that is very, very important
• Spur and helical ground tooth
• On time to promise
• Provide a Quality product in a timely manner
• Gear grind
• Working with us to get a plan to keep our customer in parts
• Quality and Customer Support
• Respond to our needs
• High class gears & Technical support
• They try to satisfy all customer requests
• Excellent communication
• Good people who know the product and have excellent quality
• Manufacture gears (x2)
• Quality and packaging
• Quality product
• Produce quality gears at a fair price
• Quality Processing
• Makes precision gears in a timely manner
• Delivery and stocking program
• Advised on order status

We appreciate all of the feedback our customers have given us over the years. Thank you for allowing us to become your trusted precision gear manufacturing partner. We will continue to provide the quality and service we’ve become known for and will continue to look for new ways to exceed your expectations.

Do you have any comments or feedback you’d like to share with us? We’d love to hear from you! Please contact us here.